PRIVACY POLICY

Last Revised: January 28, 2026

This Privacy Policy for Crown Auto Carriers Inc. (“Company,” “we,” “us,” or “our”) describes how and why we may collect, store, use, and share (“process”) your information when you use our services (“Services”), including when you:

  • Visit our website at cacarriers.com

  • Request a quote or book vehicle transportation services

  • Apply for employment or contractor opportunities (including driver recruitment and onboarding)

  • Communicate with us by phone, email, SMS, or other electronic means

  • Otherwise interact with us in connection with our auto transport operations

If you do not agree with this Privacy Policy, please do not use our Services. If you have any questions, contact us at admin@cacarriers.com.

1. What Information Do We Collect?

A. Personal Information You Provide

We collect personal information that you voluntarily provide to us, including when you submit forms, apply for a position, request services, or communicate with us.

Depending on the context, this may include:

  • Name, phone number, email address, mailing address

  • Job title and professional information

  • Billing information and payment-related details (where applicable)

  • Bank account information (e.g., for direct deposit where applicable)

  • Government-issued identification (driver’s license, passport)

  • Social Security number (where legally required for employment or compliance)

  • Employment history and qualifications

  • Background check results (where permitted by law)

  • Motor Vehicle Record (MVR) information

  • Drug and alcohol testing results (where required by regulation)

  • DOT medical certification information (where required)

  • Work authorization and immigration documentation (where required)

All information provided must be accurate and current.

B. Sensitive Personal Information

In connection with recruiting, onboarding, and regulatory compliance, we may process sensitive personal information when necessary and permitted by law. This may include:

  • Government identifiers (SSN, driver’s license number)

  • Background screening results

  • Drug and alcohol testing results

  • Medical certification data (DOT physical qualification)

  • Citizenship or work authorization documentation

We process such information only for legitimate business and compliance purposes.

C. Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device characteristics

  • Operating system

  • Pages viewed and timestamps

  • Referring URLs

  • Approximate geographic location (derived from IP)

This information does not directly identify you by name and is used for security, functionality, and analytics purposes.

2. How Do We Process Your Information?

We process personal information to:

  • Provide and manage vehicle transportation services

  • Communicate with customers, vehicle owners, vendors, and partners

  • Recruit, evaluate, onboard, and manage employees and contractors

  • Comply with DOT/FMCSA and other regulatory requirements

  • Conduct safety, insurance, and claims administration

  • Process payments and accounting

  • Maintain website functionality and security

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

We do not use personal information for profiling in furtherance of decisions that produce legal or similarly significant effects beyond standard employment or contractual decisions.

3. Legal Bases for Processing

Where required by law, we process personal information under one or more of the following bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (where required)

4. When and With Whom Do We Share Information?

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising or targeted advertising.

We may share personal information with the following categories of service providers and partners:

  • Background screening providers

  • Motor Vehicle Record (MVR) providers

  • Drug and alcohol testing laboratories

  • Payroll and accounting providers

  • Insurance carriers and claims administrators

  • IT hosting and cloud service providers

  • Communications service providers (including SMS and voice platforms)

  • Regulatory compliance support vendors

  • Legal and professional advisors

  • Government agencies when required by law

All service providers are required to process information in accordance with applicable law and contractual obligations.

In the event of a merger, acquisition, financing, or sale of assets, information may be transferred subject to appropriate protections.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Security

  • Analytics and performance measurement

We use Google Analytics to understand website usage and improve performance. Google Analytics may collect information such as IP address, device information, and usage behavior. We use this service for analytics purposes only and do not enable advertising features.

You may disable cookies through your browser settings. Doing so may affect certain website functionality.

6. SMS and Communications

We may communicate with you via phone, email, or SMS, including through communications platforms such as RingCentral.

These communications may include:

  • Recruiting updates

  • Application status notifications

  • Operational updates

  • Customer service responses

Message and data rates may apply depending on your carrier. You may opt out of SMS communications by replying STOP or contacting us.

We do not use SMS for marketing campaigns or targeted advertising.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill employment or contractual obligations

  • Comply with regulatory requirements

  • Resolve disputes

  • Enforce agreements

Certain employment and regulatory records may be retained for legally required retention periods.

When retention is no longer required, information is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

9. Information from Minors

We do not knowingly collect personal information from individuals under 18 years of age.

10. United States Privacy Rights

Residents of certain U.S. states may have rights under applicable privacy laws, including the right to:

  • Access personal information

  • Request correction of inaccurate information

  • Request deletion (subject to legal exceptions)

  • Obtain a copy of personal information

We do not sell personal information.

We do not share personal information for targeted advertising.

To exercise applicable rights, contact:

admin@cacarriers.com

We may verify your identity before processing your request.

11. Do-Not-Track Signals

Because there is no consistent industry standard for Do-Not-Track signals, we do not currently respond to them.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be effective when posted and reflected by the updated “Last Revised” date.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Crown Auto Carriers Inc.
2809 HIGHWAY AVE SUITE C
HIGHLAND, IN 46322
Phone: (937) 503-7777
Email: admin@cacarriers.com